by Sean Gabriel McClelland

This page details the process of clearing browser cookies, related to the UCSF Portfolio, which can prevent users from logging in.

About this page (Details)

On May 6th, 2016, the UCSF Portfolio support team applied a necessary security patch to the Portfolio system. This patch fixed vulnerabilities in the system, and also changed the system's authentication process. Most users were unaffected, but a few users were unable to log in with one or more of their browsers after the update. This page provides step-by-step instructions for clearing browser cookies that are created by the UCSF Portfolio, and will fix the issue.

NOTE: When you delete your cookies, you may be logged out of any MyAccess sessions that you currently have open. So be sure to save/close any work before doing this!

If you are experiencing log in issues on another browser, follow the steps below. And as always, feel free to contact us with questions!

Firefox 46.0.1 (PC)

  1. From the toolbar, click the menu button (looks like three horizontal lines)
  2. Click on the Options button
  3. From the left-side nav bar, click Privacy
  4. Click the History setting group, select Firefox will > User custom settings for history
  5. Click the Show Cookies button
  6. Search for "portfolio" and then click the Remove All button
  7. Search for "ucsf.edu" and then click the Remove All button
  8. Click the Close button to close the Cookies window
  9. Log in to portfolio.ucsf.edu with your MyAccess credentials
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Mishra Suraj - 13 September 2016, 11:52 PM
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Mishra Suraj - 13 September 2016, 11:52 PM
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Mishra Suraj - 13 September 2016, 11:52 PM
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Chrome 50.0.2662 (PC)

  1. From the toolbar, click the menu button (looks like three horizontal lines)
  2. From the left-side nav bar, click Settings
  3. Click the Show advanced settings link
  4. From the Privacy group, lick the Content Settings button
  5. Click the All cookies and site data button
  6. Type "portfolio" in the search box
  7. Click the Remove all shown button
  8. Type "ucsf.edu" in the search box
  9. Click the Remove all shown button
  10. Click the Done button (two times)
  11. Log in to portfolio.ucsf.edu with your MyAccess credentials
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Mason alvin - 02 May 2017, 6:36 AM
A program treat contains a message that is sent between a site and a web program. This message is normally put away on the PC by the web program on a little content document. This content record that is being set is viewed as the "treat." The information on this document is then put away for whenever the client visits the site where the put away perusing data is utilized.www.pro-academic.co.uk

Internet Explorer 10 (PC)

  1. From the menu bar, click the Tools button (looks like a gear), and choose Internet Options
  2. On the General tab, and in the Browsing History Group, click the Delete button
  3. Check the Cookies and website data box
  4. Uncheck all other boxes
  5. Click the Delete button
  6. Click the OK button
  7. Log in to portfolio.ucsf.edu with your MyAccess credentials
anonymous profile picture
Rachit Kumar - 22 August 2016, 4:14 AM
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Raj Kumar - 12 October 2016, 4:34 AM
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Firefox 46.0.1 (Mac) (Details)

  1. File > Preferences
  2. From the left-side nav bar, click Privacy
  3. Click the History setting group, select Firefox will > User custom settings for history
  4. Click the Show Cookies button
  5. Search for "portfolio" and then click the Remove All button
  6. Search for "ucsf.edu" and then click the Remove All button
  7. Close the Cookies window
  8. Log in to portfolio.ucsf.edu with your MyAccess credentials
anonymous profile picture
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Chrome 50.0.2661 (Mac)

  1. From the menu bar, click Chrome > Preferences
  2. From the left-side nav bar, click Settings
  3. From the Privacy group, lick the Content Settings button
  4. Click the All cookies and site data button
  5. Type "portfolio" in the search box
  6. Click the Remove all shown button
  7. Type "ucsf.edu" in the search box
  8. Click the Remove all shown button
  9. Click the Done button (two times)
  10. Log in to portfolio.ucsf.edu with your MyAccess credentials
anonymous profile picture
Mishra Suraj - 04 October 2016, 4:33 AM
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Mishra Suraj - 04 October 2016, 4:33 AM
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Mishra Suraj - 04 October 2016, 4:33 AM
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Safari 9.1 (Mac)

  1. From the menu bar, click Safari > Preferences
  2. From the top nav bar, click Privacy
  3. Click the Details button
  4. Type "portfolio" in the search box
  5. Click the Remove all button
  6. Type "ucsf.edu" in the search box
  7. Click the Remove all button
  8. Click the Done button
  9. Close the Preferences box
  10. Log in to portfolio.ucsf.edu with your MyAccess credentials
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